Shipping Policy

Fusion City is committed to excellence, and the full satisfaction of our customers.

Fusion City proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

1. SHIPPING

All orders for our products are processed and shipped out in 1-3 business days. Orders are not shipped or delivered on government holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via whatsapp or call.

2. Delivery Time

Most orders get delivered within 5-7 business days. However, other factors such as government holidays or customs inspections can sometimes cause delays. If your order does not delivered to you within 15 days of shipping, you can contact us for replacement or full refund.

3. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address before dispatching. Please contact us immediately if you believe you have provided an incorrect shipping address.

4. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information then customer have to pay 30% of order amount as RTO fee.

5. LOST/STOLEN PACKAGES

Fusion City is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

6. RETURN REQUEST DAYS

Fusion City allows you to return its product within a period of 2 days. Only if product is wrong or defective then Fusion City happily replace your item or gives you full refund. Unboxing video is compulsory to claim return/exchange. without unboxing video Fusion City will not approve your return/exchange request.

7. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

8. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Phone : 898-382-5584 (11am-4pm)
Whatsapp : 898-382-5584 (9am-10pm)
Gmail : fusioncitydesigns@gmail.com